Frequently Asked Questions
Everything you need to know about our premium merino wool products.
What makes merino wool better than synthetic fabrics?
Merino wool is a natural, breathable fiber that helps regulate body temperature, keeping you warm in the winter and cool in the summer. It is also hypoallergenic, moisture-wicking, and flame-resistant, making it the safest choice for delicate skin.
How should I wash and care for my Woolino products?
Most of our products are machine washable. Use a wool-appropriate detergent on a cold cycle with a low spin speed. We recommend air drying flat to maintain the integrity of the natural fibers, though some items can be tumble dried on a 'no heat' setting.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your items sooner. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for unwashed and unworn items in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return or exchange through our online portal.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
Are your products eco-friendly and ethically sourced?
Absolutely. We are committed to sustainability and only source our wool from farmers who follow ethical shearing practices and high animal welfare standards. Our wool is Oeko-Tex certified to be free of harmful substances.